Membership Concierge Manager

Chicago, IL
Full Time
Manager/Supervisor
Lakeshore Sport & Fitness is Chicago's #1 Destination for Sport, Fitness & Fun! Check out all we have to offer here: https://www.lakeshoresf.com/join-our-team/.   This position is at our Lincoln Park location.
Team Member Perks!
  • Complimentary Family Membership 
  • Complimentary Child Care for Staff Children
  • Medical, Dental, Vision, Short & Long Term and Life Insurance
  • Paid Time Off
  • 401K
  • Employee Financial Relief Program 
  • Daily Discounted Employee Meal Program
  • Winter and Summer Team Member Celebrations 
  • Entrepreneurial and collaborative team environment
  • 50% off club services
  • Free Parking
LSF is looking for a Membership Concierge to join our Leadership Team! This person should be an extrovert, eager to chat with members, professional, and have an enthusiasm for community. With several years experience in some type of sales, community marketing, concierge services, or similar. Responsibilities include member guest passes, guest entry, guest follow up, community outreach, offsite events for marketing, and lead generation to support the sales team. The successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to grow and develop in an organization with a mission that has real positive social impact, in addition to aggressive business goals.

Creative work environment! This place is packed with energy, creativity, and team collaboration. We also settle in and get a lot done in an open and collaborative, but focused environment.

Required Skills/Abilities:
  • Experience in customer service 
  • Exceptional ability to provide high level of service
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Excellent attention to detail
  • Weekend availability, this role requires working one full day a weekend
  • Strong ability to problem solve and adapt to situations as they arise
  • Proficient in Microsoft Office Suite or similar software
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