Director of Member Experience & Programming

Chicago, IL
Full Time
Senior Manager/Supervisor

Why Lakeshore – A Place to Grow, Contribute, and Connect
At Lakeshore Sport & Fitness, we’re proud to be Chicago’s #1 destination for sport, fitness, and fun—but what truly sets us apart is our people. From our youngest members in childcare to our most competitive athletes, this is a community built on energy, excellence, and connection.

We lead with our values: Professionalism, Quality, Team, Ownership, and Celebration—and we live them daily. Whether it’s launching a new kids camp, stepping in to assist a family at the front desk, or recognizing a trainer’s impact, we show up with care and high standards. Our facilities are impressive, but it’s our team culture and commitment to a seamless member experience that make this a truly special place to work and grow.

Our Playbook

Lakeshore is more than a place to work—it’s a place to lead, connect, and create memorable moments. Our team members don’t just manage programs—they shape experiences and foster community. We take pride in the details, jump in where needed, and believe that when we show up with heart, everyone wins.

Your Game Plan – Director of Front of House & Programs

As the Director of Member Experience & Programs, you are the heartbeat of our member experience. You’ll lead the teams that deliver energy, service, and excellence across our most active spaces—Kids Programming, Childcare, Personal Training, Tennis, and Aquatics. Your job is to make sure every touchpoint—from a child’s first swim lesson to a guest’s first visit—is seamless, safe, and memorable.

You’ll develop team leaders, ensure program excellence, solve daily challenges, and champion the kind of service that builds loyalty and community. Whether you're walking the floor, coaching a new supervisor, or partnering with the Membership and Operations teams, you’ll lead with presence and purpose.

Your Role on the Team

  • Oversee daily operations and team performance across Kids Programming, Childcare, Personal Training, Tennis, and Aquatics

  • Ensure all programs and services meet high standards for safety, quality, and member satisfaction

  • Lead and develop a strong team of supervisors, coaches, and service professionals

  • Create systems and rhythms for training, accountability, and ongoing communication

  • Collaborate cross-functionally with Membership, Facilities, Events, and Marketing to support club goals

  • Monitor program budgets, schedules, and participation trends to drive growth and efficiency

  • Be highly visible and hands-on—on the floor, in the programs, and with the team

What You Bring – Your Strengths

  • A passion for service and a talent for leading high-energy, member-facing teams

  • Experience overseeing a mix of youth and adult programming in a recreational, fitness, or hospitality environment

  • Strong communication skills—you’re calm, clear, and motivating

  • The ability to build systems, coach teams, and inspire a culture of accountability and care

  • A strategic mindset—you’re not just reacting to the day, you’re planning for the future

Core Qualifications

  • 5+ years of leadership experience in fitness, recreation, youth programming, or hospitality

  • Proven ability to manage multiple departments or programs

  • Experience developing teams, managing budgets, and creating smooth daily operations

  • A people-first approach—you value relationships and know how to build a winning team culture

  • Willingness to work a flexible schedule that includes peak member usage times (evenings/weekends)

Team Member Experience

Lakeshore is more than a workplace—it’s a community where team members grow, connect, and thrive. As part of our leadership team, you’ll be part of a culture that uplifts, challenges, and celebrates. You’ll gain meaningful leadership experience, build strong relationships, and play a key role in shaping how members experience the club every day.

Compensation & Perks

We offer a salary range of $75,000–$90,000, based on experience, with quarterly performance bonuses and a comprehensive benefits package:

  • Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO

  • Club Benefits: Complimentary family membership, free childcare for team members’ children, 50% off services, discounted meals, and free parking

  • Team Culture: A collaborative, supportive environment with seasonal team celebrations and opportunities for growth

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