Training & Culture Coordinator

Chicago, IL
Full Time
Entry Level

THE ROLE

We're looking for an energetic, people-first Training & Culture Coordinator to bring our new leader onboarding to life. This is a front-of-house role, not a desk job — you'll be out on the floor every day, running hands-on training sessions, leading role plays, and creating an environment where new hires learn by doing. Think less classroom, more training theater.

You'll work closely with our People Development team to build and run a training program from the ground up — one that's fun, fast-paced, and sets our new leaders up for real success from day one. If you do your best work among people and energy rather than behind a screen, this is the role for you.

WHAT YOU'LL DO

  • Lead in-person training sessions for new leaders across our Lakeshore locations
  • Build and facilitate role play scenarios, group activities, and live practice exercises that bring our service standards to life
  • Create a training environment that is engaging, high-energy, and consistent
  • Develop training materials, scripts, and session guides as the program grows
  • Be present and visible on the floor — coaching in the moment, where the work actually happens, not just in a classroom
  • Spend the majority of your day in our clubs and front-of-house spaces alongside new hires, not at a desk
  • Explore and implement different learning formats (group sessions, one-on-one coaching, video, scenario-based learning) to reach all types of learners
  • Track progress and give feedback to new hires and their managers
  • Help shape and protect our culture — making sure every new leader feels the Lakeshore energy from day one
  • Grow alongside the program — this role has leadership development built into it

WHAT WE'RE LOOKING FOR

  • Background in hospitality, fitness, or service — you understand what great guest experience looks and feels like
  • Someone who thrives on the floor and in the action — energized by being around people all day, not tied to a desk
  • Natural connector and communicator — you light up a room and people want to follow your energy
  • Coordinator or lead level experience; ready to take the next step into leadership
  • Creative thinker who can turn a training concept into something people actually enjoy
  • Organized, reliable, and consistent — training only works when it's done the same way every time
  • A learner yourself — open to coaching and growing into the leader this role will shape you to be

WHY LAKESHORE

Come join our team! At Lakeshore Sport & Fitness, Chicago's #1 spot for sport, fitness, and fun, we're proud of our vibrant community and supportive culture where we keep improving and always celebrate each other. We offer competitive pay, 401(k), PTO, childcare, a free membership, discounts on services, and more! If you are looking to start your career and grow, this is the place to do it!

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