Facilities & Services Leader

Chicago, IL
Full Time
Mid Level

Facilities & Services Leader

Where High Standards Meet High Energy

Why Lakeshore – A Place to Grow, Contribute, and Connect

At Lakeshore Sport & Fitness, we’re proud to be Chicago’s #1 destination for sport, fitness, and fun—but what truly sets us apart is our people. From members to team members, this is a community built on energy, excellence, and connection.

We lead with our values: Professionalism, Quality, Team, Ownership, and Celebration—and we live them daily. Whether it’s a new program, a late-night repair, or a moment of support between colleagues, we show up with care and high standards. Our facilities are impressive, but it’s our team culture and our commitment to delivering a great experience that make this a great place to work and grow.

Your Role: Facilities & Services Leader

As our Facilities & Services Leader, you’ll play a key role in ensuring our club environment runs smoothly, looks great, and supports everything from early-morning workouts to family events and evening programs. You’ll lead the day-to-day care of the building—from maintenance and cleanliness to safety and hospitality—and manage a team that takes pride in keeping the Lakeshore experience seamless behind the scenes.

This role blends hands-on leadership with systems thinking. You’ll be the go-to person for resolving operational issues, building team routines, and working across departments to make sure the space is ready for whatever the day brings.

What You'll Do

  • Oversee daily building operations including facilities, maintenance, and cleanliness

  • Lead and support a team responsible for the overall appearance and readiness of the club

  • Build clear systems for preventive maintenance, inspections, and daily task execution

  • Partner with department managers to make sure the club is ready for programs, events, and peak hours

  • Coordinate and follow through on small repairs, upgrades, and vendor projects

  • Track supplies, schedules, and budgets to keep operations running efficiently

  • Keep safety, service, and member experience at the heart of every decision

  • Be visible, available, and responsive—your presence sets the tone for the team

What You Bring

  • Strong operational skills and attention to the details that make a big difference

  • A calm, problem-solving mindset—you’re steady under pressure and quick to act

  • The ability to train, coach, and lead a reliable and service-minded team

  • Comfort working cross-functionally with other departments

  • High standards for safety, presentation, and overall member experience

Core Qualifications

  • 5+ years of experience in facilities, building operations, or hospitality environments

  • Experience managing team members and working with vendors and contractors

  • Familiarity with building systems (HVAC, plumbing, electrical, etc.) and maintenance planning

  • Proven ability to organize tasks, troubleshoot issues, and follow through

  • A flexible, hands-on approach—you’re as comfortable building a checklist as jumping in to fix a problem

Team Member Experience

Our clubs are more than a workplace—they’re a community where members and team members uplift each other daily. You’ll be part of a team that takes pride in their work and supports one another to create an exceptional member experience. In return, you’ll develop real leadership, communication, and operations skills in an environment rooted in purpose, wellness, and teamwork.

Compensation & Perks

  • Salary Range: $75,000–$90,000 annually, based on experience

  • Bonuses: Quarterly performance-based bonus opportunities

  • Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO

  • Club Benefits: Free family membership, complimentary childcare for staff kids, 50% off services, discounted meals, and free parking

  • Culture & Growth: Seasonal team events, learning opportunities, and a people-first work environment

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